Rivly + Amazon integration – Rivly Seller Help Center

INTEGRATION TYPE: Native

INTEGRATION SYNC: 2-way

The Rivly integration with Amazon is an extensive, native connection that is established with 3rd party seller central accounts. It provides several useful features that can make selling on Rivly easy if you are already selling your products on Amazon. In summary, you can import your listings, set up inventory sync (FBA & FBM), price sync, and have your Rivly orders fulfilled by Amazon.

Please note: there can only be 1 Amazon seller central account connected to 1 Rivly seller account. If you have more than 1 Amazon seller central account, you must create additional Rivly seller accounts for each connection.

Additionally, a Rivly seller account cannot be connected to both Amazon and Shopify at the same time. You must choose 1 or the other for your product import, inventory sync and fulfillment needs. If you have one or the other integrated already and you would like to switch your integration, please reach out to Rivly seller support for assistance.

Amazon Product Listing Importer

Whether you have 100 products or 100,000 products, Rivly has built an amazing listing importer that can bring over your listings from Amazon and set them up in Rivly with little to no effort on your part. Since the Rivly marketplace is structured a little differently from any other marketplace, our importer will help to adapt some of those changes as the products are imported.

Here are a few notes to keep in mind with the import process:

imports can take up to 3 days or longer depending on the size of the product catalog and the queue for Amazon imports on Rivly
you will see a progress bar along the way and receive an email notification when the import is complete
products will be continually added to your list while the import is still in progress
only new SKUs that are not already present in Rivly will be imported; existing listings will not be updated in the import
only active (in stock) and active (out of stock) listings will be imported; incomplete and closed listings will not be imported
if a certain barcode already exists in your Rivly product list, another product in Amazon with the same barcode will not be imported
if you have more than 1 listing per ASIN (e.g. FBA and FBM listing for 1 ASIN), Rivly will only import 1 listing which will preferentially be the most recent FBA one
- If you imported an FBM listing because your FBA listing for that ASIN was out of stock/closed, then when your FBA listing is active again, you can "remove listing" for the FBM listing in your Rivly product list then run the importer again to import the FBA one
- If you have 2 FBA listings in Amazon and Rivly imported the wrong one, you can close the listing that you don't want in Amazon and run the import again once you see the change reflected in your Amazon account
listings that are set to FBA in Amazon will be automatically set to be fulfilled by Amazon in Rivly, while FBM listings will be set to fulfilled by seller in Rivly (though this can easily be changed at any time)
products with the following details will NOT be imported:
- CDs & Vinyl or Movies & TV categories
- collectibles
- any USED items since Rivly only allows the sale of new and unused items at this time

To review the results of your most recent import along with outcomes for each listing, you can go to the Integrations page and click on the Amazon card to be shown an option to "Download Previous Results."

Amazon Images Re-importer

If you changed or updated your images in Amazon and you'd like that change to be reflected in your Rivly product listing, you have the ability to re-import your Amazon images which will overwrite your existing images.

In your product list, for any listing imported by Amazon, you will see an action option in your dropdown menu for "Re-import images from Amazon" which will handle the process.

Please note that once started, it can take up to 15 minutes for the new images to be seen in your Rivly product listings.

Amazon FBA Inventory Sync

For all listings in Rivly that are set to be fulfilled by Amazon, Rivly will automatically track and sync your Amazon FBA stock quantities on an hourly basis.

For this to happen in a particular listing, your Rivly SKU must be an exact match for the Amazon SKU.

Additionally, to help prevent an oversell from occurring, we do 1 final stock check for available FBA quantities during the shopper checkout process.

Please note that while we attempt to keep stock updated as frequently as possible throughout the day, there is a risk that you may oversell an item on either channel before the other had a chance to update. In these rare circumstances, you can easily cancel the order in your Rivly seller portal.

Amazon FBM Inventory Sync

For all listings in Rivly that were imported from Amazon and fulfilled by merchant (FBM), you have the option to keep your FBM stock levels in sync with your Rivly stock levels on an hourly basis.

This feature's default setting will be turned on, but there is a toggle in your Amazon integration settings where you can turn off this feature if you wish.

When a sale happens on Rivly or you manually update the quantity available, we send a request to Amazon to update your stock to the new level. Conversely, when stock levels change in your Amazon account, the stock levels are updated soon after so your Rivly stock levels match.

Additionally, to help prevent an oversell from occurring, we do 1 final stock check for available FBM quantities during the shopper checkout process.

Amazon Price Sync

For all listings in Rivly that were imported from Amazon, you have the option to have your Rivly prices always update to match your Amazon prices on an hourly basis (not the reverse, meaning that prices changed on Rivly will not update Amazon).

This feature's default setting will be turned on, but there is a toggle in your Amazon integration settings where you can turn off this feature if you wish.

Rivly Order Fulfillment by Amazon (Multi-Channel Fulfillment)

When your listing is set to be fulfilled by Amazon, any order that is received on Rivly for that item will have its details automatically sent to Amazon for their multi-channel fulfillment program, where we will also specify standard or expedited (express) shipping as needed.

Please note: the Rivly SKU must match the Amazon SKU exactly for the correct item to ship.

In turn, Amazon will provide Rivly with the tracking number of the package once available which we will provide to the Rivly shopper so they are always informed as to the progress of their order.

Rivly Returns to Amazon Fulfillment Warehouses (coming soon)

As a seller on Rivly who chooses to use Amazon to fulfill their orders, you have the option to either set your returns to be mailed back to a fulfillment warehouse designated by Amazon so your item may be potentially placed back into sellable stock (default setting), or you may designate any other address to receive all of your returns. Additionally, you can also set specific return reasons that you'd rather the shopper keep the item instead of incurring the cost of return shipping. All of these options are available on the Return Settings page.

Troubleshooting the Amazon Integration Features

WHY DOES MY AMAZON IMPORT APPEAR TO BE STILL STUCK IN PROGRESS?

There are several reasons why this can happen but the most common reason is an unexpected piece of product data provided by Amazon. We watch all of our imports closely and when this occurs, we begin a series of investigative processes to determine the solution and automatically restart your import for you, so there is nothing you need to do. However in the meantime, all of the products that you see in your product list are ones that have already successfully imported and can be made available for sale. This means that sometimes just a few products may be missing while we determine the solution.