I see that customer service is important at Rivly and valued highly in product search ranks. How can I improve my customer service score?

Service to our customers, quality products and fast shipping are all core features Rivly’s mission to give our shoppers the transparency and accountability they expect and deserve. You can gauge how you’re doing and see where you can improve on the “Service Score” page, which includes metrics such as your handling time, delivery expectations, listing quality, customer message response time during and outside of store hours, and more.