Will Rivly provide support to shoppers on behalf of their sellers?

In short, yes. As sellers have requested more access to their shoppers, we help enable more communication between them given that sellers have the most knowledge of their own products and would like to differentiate themselves by providing outstanding service. On top of this, Rivly will take the opportunity to provide assistance wherever possible and appropriate to help share the responsibility of shopper support while not detracting from the shopper experience.