Question
Will Rivly provide support to shoppers on behalf of their sellers?
Answer
In short, yes. As sellers have requested more access to their shoppers, we help enable more communication between them given that sellers have the most knowledge of their own products and would like to differentiate themselves by providing outstanding service.
On top of this, Rivly will take the opportunity to provide assistance wherever possible and to help share the responsibility of shopper support with the seller while not detracting from the customer experience.
If the shopper reaches out to us directly and it's an issue or question that we can take care of, we'll do what we can to resolve the inquiry.