We pride ourselves on the ability to provide outstanding customer service with our US-based team. The first step in being able to provide great service is by being reachable and eager to help through a variety of channels.
1. Help center knowledge base - the foundation for our support system is a searchable series of self-help articles organized by category that cover the most common questions and topics.
2. Submit a request in our help center - the top right of screen provides an option to "Submit a request" if you would like to create a support case through email. This is a good avenue for most requests that cannot be answered or solved on the spot.
3. Chat with us using the chat widget in lower right corner of screen in the help center. Whether it's during office hours or not, you can always leave a message detailing your issue for our support team to get back to you as soon as possible.
4. Schedule time to meet with our support team - anywhere in your seller portal, use the orange button in the bottom right corner of your screen to see a menu which includes a scheduling calendar to meet with us at a time convenient to you.