We pride ourselves on the ability to provide outstanding customer service with our US-based team. The first step in being able to provide great service is by being reachable and eager to help through a variety of channels.
1. Help center knowledge base - the foundation for our support system is a searchable series of self-help articles organized by category that cover the most common questions and topics.
2. Submit a request in our help center - the top right of screen provides an option to "Submit a request" if you would like to create a support case through email. This is a good avenue for most requests that cannot be answered or solved on the spot.
3. Help widget in lower right corner of screen in the help center - provides quick access to search our knowledge base and FAQs in addition to being able to:
- Create a case for support (via email) - for detailed requests
- Live chat message with us - for quick questions, clarifications and fixes
- Request a callback via phone - when its easier to speak with a human
4. Social media channels - feel free to reach out to us via the following channels and we will try to solve your problem immediately or we will create a case for our support team if a more detailed solution is needed: