How does the Rivly live chat with shoppers work and how should I utilize it?

On your Live Chat page you’ll be able to manage all your communication with shoppers on Rivly. Shoppers will have the ability to contact you using our live chat widget on your product and dedicated seller pages. Sellers who choose to can respond to their customers in real-time and capitalize on their momentary intent to purchase. However, we also realize that sellers are not available 24/7 and there are times when they may be more available to field shopper questions. For this reason, you can set store hours so that customers have an appropriate expectation of response time, and then choose to respond either in your Rivly seller portal or using our seller mobile app for a text messaging-like experience.