Daniel
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Recent activity by Daniel-
Can I charge a restocking fee for returns?
Question Can I charge a restocking fee for returns? Answer No, sellers are not permitted to charge restocking fees for returns on Rivly. Shoppers prefer a uniform...
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Can you return items back to Amazon or another 3PL if I use them for fulfillment?
Question Can you return items back to Amazon or another 3PL if I use them for fulfillment? Answer You cannot at this time but it's a feature we are working on so that r...
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Can shoppers return items themselves or do I send them a pre-paid return label?
Question Can shoppers return items themselves or do I send them a pre-paid return label? Answer As long as the return window is still open (typically 30 days after del...
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How do the different return types work on Rivly?
Question How do the different return types work on Rivly? Answer All the return settings on Rivly are categorized into 3 different return types: returnable, returnless...
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We have a lot of shoppers that abuse the return process and sometimes commit outright return fraud. Does Rivly have a plan to combat this?
Question We have a lot of shoppers that abuse the return process and sometimes commit outright return fraud. Does Rivly have a plan to combat this? Answer The expectat...
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I use Amazon with FBA for all my products. Will my returns go back to Amazon warehouses or do they need to come back to my home address?
Question I use Amazon with FBA for all my products. Will my returns go back to Amazon warehouses or do they need to come back to my home address? Answer We're working ...
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Does Rivly own any fulfillment centers so I can send you products to store and ship to customers?
Question Does Rivly own any fulfillment centers so I can send you products to store and ship to customers? Answer We do not offer fulfillment services at this time, th...
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I do not see an integrated connection with my 3PL. What are my shipping options?
Question I do not see an integrated connection with my 3PL. What are my shipping options? Answer First, let us know what you are looking for by either contacting us di...
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Why can’t I offer express shipping for my products?
Question Why can’t I offer express shipping for my products? Answer Currently, this express option is only available for integrated 3PLs (e.g. Amazon) but a seller-filled express qualificati...
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How does express shipping work on Rivly?
Question How does express shipping work on Rivly? Answer Sellers have the option for each listing to offer upgraded express shipping which is expected delivery in 1-3 ...