Question
How do the different return types work on Rivly?
Answer
All the return settings on Rivly are categorized into 3 different return types: returnable, returnless or unreturnable items.
- Returnable items are items mailed back to the seller and a refund is issued on receipt of the package by the postal carrier (most common method for returns).
- Returnless items are not shipped back to the seller but a refund is still issued (items that can’t be resold or cost of shipping back doesn’t make sense). Returnable and returnless settings are controlled by the seller.
- Unreturnable items are ones that the customer is not allowed to return or obtain a refund except in the case of the item being damaged or defective. These categories of products are set by Rivly.