Can shoppers return items themselves or do I send them a pre-paid return label?

As long as the return window is still open (typically 30 days after delivery), shoppers go through a self-service portal when they want to return an item, similar to Amazon.

The Rivly shopper can print the shipping label themselves and drop off at any nearby UPS store, or if no printer is available, they have the option to receive a QR code that they can show to any local UPS store to print and ship their return.

All return addresses are specified on the Return Setting page in your seller account.

However, note that before a shopper is able to return an item, we attempt to direct them to the seller for support in an attempt to avoid a return while providing the opportunity to give an outstanding customer service experience.

Additionally, to help our sellers early on, Rivly even shares some of the cost of return shipping with our sellers.