We have a lot of shoppers that abuse the return process and sometimes commit outright return fraud. Does Rivly have a plan to combat this?

The expectation of free returns at the expense of the seller has already been set in the industry. On Rivly, we also follow this policy though in exchange, the shopper is required to give a written reason and potentially even a picture to justify the return. Sellers can then receive actionable information to ultimately improve their products and decrease returns over time. Additionally, if Rivly notices a shopper abusing our generous return process, we will not hesitate to suspend their account. Both sides must be held accountable to create a fair and equitable system.