We have a lot of shoppers that abuse the return process and sometimes commit outright return fraud. Does Rivly have a plan to combat this?

The expectation of free returns at the expense of the seller (and Rivly) has already been set in the industry by most top marketplaces.

On Rivly, we also follow this generous return policy in order to be able to compete, which includes free returns on most items within 30 days of delivery, but we require the shopper to give a written reason and potentially even a picture to justify the return.

Since shoppers know they're always getting a free return, sellers can honest, receive actionable information to ultimately improve their products and decrease returns over time.

Additionally, if Rivly notices a shopper abusing our generous return process, we will not hesitate to ban their access. Both sides must be held accountable to create a fair and equitable system.

If you notice any shoppers that you feel are abusing this system, we want to hear about it. Shoppers have a scorecard too and we do well in tracking return rates that are abnormal, we relay on our sellers to help us monitor return quality and suspected fraud or abuse.