Daniel

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  • Why didn't I receive my payout?

    Question Why didn't I receive my payout? I see available funds but why did my bank never receive the payment?   Answer There are a few reasons why you may not have received a payout. Here are the m...

  • RIvly chargeback policy

    At Rivly, we strive to ensure a fair and secure marketplace for both buyers and sellers. This Chargeback Policy outlines how disputes initiated by credit card holders are handled, the responsibilit...

  • Why is my seller setup progress step not being crossed off?

    Question For some reason, in the 10 step seller setup , step 6 and step 10 still show as not being complete when I have active products. Why is my seller setup progress step not being crossed of...

  • Common reasons for seller applications not being approved

    A seller account application on Rivly can not be approved for a variety of reason, but the most common ones are as follows: Business is not US-based business and/or is missing an Employer Identifi...

  • Rivly + Shopify integration (beta)

    INTEGRATION TYPE: NativeINTEGRATION SYNC: 2-wayINTEGRATION REQUIREMENTS: Shopify Basic, Grow, Advanced, or Plus planINTEGRATION SETUP TIME: 5 minutes The Rivly integration with Shopify is an extens...

  • What products are allowed for sale in the Handmade category?

    Question What products are allowed for sale in the Handmade category?   Answer Each product in the handmade category must be predominately manufactured using human hands...

  • Edit product page demo video

     Video ScriptHere is the Rivly product wizard. Using these 5 sections listed across the top, you’ll have the ability to add or edit any product information that is ultimately displayed to your shop...

  • Add product page demo video

     Video ScriptOn the add product page, you can add new products to sell in your product list. These products could be new to the Rivly catalog, or you could be another seller of a product that alrea...

  • Notifications demo video

     Video ScriptOn the notifications page, sellers have the ability to control whether they receive emails or text SMS messages for a variety of events that can occur. In order to change the settings ...

  • User permissions page demo video

     Video ScriptOn your user permissions page, sellers have the opportunity to invite others to help them in their seller account. All you have to do is enter their first name, last name, email addres...