Account Settings
- 10-step seller setup demo video
- Can 1 US owner have more than 1 Rivly seller account?
- Can I change the private details about my business?
- Change login email or password
- Change my profile picture
- Change your credit card or bank account on file
Products & Listings
- Add product page demo video
- Brands page demo video
- Can I create 2 listings of the same product so they can be fulfilled differently (e.g. FBA and FBM)?
- Customer service score
- Do I need a barcode for my products?
- Do you only allow made in USA products?
Orders
Shipping & Returns
- I only sell on Amazon with FBA. Can I use my stock in Amazon to sell on Rivly?
- Can I charge a restocking fee for returns?
- Can shoppers return items themselves or do I send them a pre-paid return label?
- Can you return items back to Amazon or another 3PL if I use them for fulfillment?
- Does Rivly own any fulfillment centers so I can send you products to store and ship to customers?
- Expected date of delivery
Integrations
- Rivly + Amazon integration
- Rivly + Shopify integration (beta)
- Does Rivly have its own API that my developers can tie into so we can include Rivly in our software?
- I am a 3PL or other service provider and would love to offer my services to Rivly sellers. How can I do this?
- I have a few Amazon accounts. Can I integrate more than 1 Amazon account in my Rivly seller account?
- If I integrate my Amazon account, how easy is it to set up my seller account and listings on Rivly?
Reports & Analytics
Billing & Payments
- Rivly category commissions on sales
- Does Rivly collect sales tax for its sellers?
- RIvly chargeback policy
- Sales tax settings page demo video
- Statements page demo video
- What are the fees to sell my products?
Customer Support
- Close your account and delete your personal/business information
- Do you have video demos that I can watch to better understand the features of my Rivly seller portal?
- How does the Rivly live chat with shoppers work?
- I’ve been dealing with a lot of seller support issues on other marketplaces. How does Rivly handle seller support?
- Live chat page demo video
- Ways to reach the Rivly seller support team
Miscellaneous
- I have my products on Rivly. How soon can I expect sales and when is your public launch?
- I love this marketplace and what it stands for. Can I invest in your company?
- Brand registry for private labels with trademark registration
- Can I use the same email address for a seller account and a shopper account?
- Changing between multiple seller accounts while logged into your 1 user account
- Common reasons for seller applications not being approved